Who We Are and Why This Policy Exists
Rocket Riches Casino operates the website https://rocket-riches-casino-nz.com/ and provides online gaming services to players based in New Zealand. Our registered address is Level 15, The Majestic Centre, 100 Willis Street, Wellington 6011, New Zealand. We hold casino licence number OGL/2023/159/0076.
This Privacy Policy sets out how we collect, use, store, share and protect your personal information. It applies to everyone who visits our website, creates an account, plays games, uses our app, or contacts our support team. Reading it carefully will help you understand your rights and how we handle your data.
We take our obligations under the Privacy Act 2020 (New Zealand) seriously. That Act governs the way organisations in New Zealand collect and manage personal information, and it underpins everything we do in this area. Where other legislation applies to specific aspects of what we do, such as the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, the Gambling Act 2003, or the Unsolicited Electronic Messages Act 2007, we comply with those too.
What Personal Information We Collect
We collect personal information when you interact with us. The type of information depends on what you are doing.
When you register an account, we ask for your full legal name, date of birth, residential address, email address, and phone number. This is necessary to verify your identity, confirm you are aged 18 or over, and comply with our legal obligations under New Zealand law.
When you make deposits or withdraw funds, we collect payment details including card numbers, bank account details, or cryptocurrency wallet addresses depending on which payment method you use. We accept Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT and Ethereum. We do not store full card numbers on our servers. Payment processing is handled by our payment partners who operate under their own security and compliance frameworks.
When you play games, we record your gaming activity including bet amounts, game choices, session times, transaction history and account balances. This information is used to run your account correctly, handle disputes, and meet our responsible gambling obligations under the Gambling Act 2003.
When you contact us by email at support@rocket-riches-casino-nz.com or by phone on +64 4 511 8153, we keep records of your communications. This helps us handle your queries and improve our service.
When you visit our website, we automatically collect technical information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the site. We use cookies and similar tracking technologies for this purpose. Our Cookie Policy explains this in detail.
If you submit documents for identity verification, such as a passport, driver licence, or proof of address, we collect and retain copies of those documents. This is required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and the identity verification requirements associated with our gaming licence.
Why We Collect Your Information
We only collect information for legitimate purposes. Those purposes are:
To create and manage your account, process transactions, and give you access to games and features on the site.
To verify your identity and age. New Zealand law requires us to confirm that all players are aged 18 or over before allowing them to gamble for real money.
To comply with anti-money laundering laws. The AML/CFT Act 2009 requires us to conduct customer due diligence, monitor transactions and report suspicious activity to the relevant New Zealand authorities. We cannot always tell you when or why we are conducting these checks.
To meet our responsible gambling obligations. The Gambling Act 2003 requires us to take reasonable steps to identify problem gambling behaviours and to respond appropriately. We use your gaming data to look for signs of harm and to enforce any self-exclusion or limit settings you have put in place.
To process payments and handle disputes. We need your financial details to process deposits and withdrawals correctly and to investigate any payment issues that arise.
To contact you about your account, including security alerts, changes to terms or policies, and responses to your support requests.
To send you promotional communications about bonuses and offers, but only where you have given us consent to do so. You can opt out of marketing messages at any time through your account settings or by contacting us directly.
To improve our website, games and services. Anonymised and aggregated data helps us understand how people use the site and where we can make things better.
To detect and prevent fraud, cheating, or misuse of the platform.
The Legal Bases on Which We Process Your Information
We process your personal information on several lawful grounds.
Some processing is necessary to perform the contract we have with you. When you open an account and agree to our Terms and Conditions, we need to collect and use your information to actually deliver the service.
Some processing is required by law. Identity verification, AML checks, transaction monitoring and certain record-keeping obligations are not optional for a licensed casino operator in New Zealand. We are legally required to do them.
Some processing is based on your consent, particularly for marketing communications and the use of non-essential cookies. You can withdraw your consent at any time without affecting anything that happened before you withdrew it.
Some processing is necessary for our legitimate interests, such as preventing fraud and improving the security of our platform, provided those interests are not overridden by your privacy rights.
Sharing Your Information With Third Parties
We do not sell your personal information to anyone. We share it only in the following circumstances.
We share information with service providers who help us operate the casino. This includes payment processors, identity verification services, fraud prevention tools, IT infrastructure providers, and customer support platforms. All of these providers are contractually required to handle your data securely and only for the purposes we have specified.
We share information with game providers such as Play’n Go, Evolution, Playtech Live, Spribe, PG Soft, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt and others who supply the games available on our platform. The information shared is limited to what is technically necessary to run the games.
We share information with regulatory and law enforcement authorities when we are legally required to do so. This includes the New Zealand Police, the Department of Internal Affairs, the Financial Intelligence Unit, and any other body with lawful authority to request information from us.
We may share information if the casino business is sold, merged or restructured. In that event, we would notify you and your information would remain subject to protections equivalent to those in this policy.
We do not share your information with third parties for their own marketing purposes.
International Data Transfers
Some of our service providers are based outside New Zealand. When your personal information is transferred overseas, we take steps to ensure it is protected to a standard comparable to the Privacy Act 2020. This includes using contractual clauses or only engaging with providers based in countries with recognised adequacy frameworks.
How Long We Keep Your Information
We keep your personal information for as long as your account is open and for a period afterwards as required by law.
Under the AML/CFT Act 2009, we are required to retain identity verification documents and transaction records for a minimum of five years after the end of your business relationship with us.
Gaming records and account activity are kept for at least five years after your account is closed, to allow us to handle any disputes that may arise and to meet any audit or regulatory requirements.
If your account has never been activated or your application was declined, we will delete your data within 12 months unless we are required to retain it for compliance reasons.
Marketing preferences and communications history are retained while your account is open and for a reasonable period afterwards.
Cookies and Tracking Technologies
Our website uses cookies. Some are essential for the site to work properly. Others help us analyse traffic and improve user experience. Marketing cookies allow us to show you relevant content.
You can control non-essential cookies through your browser settings or through the cookie consent tool on our website. Refusing certain cookies may affect how some parts of the site function.
For full details on what cookies we use and how to manage them, please read our Cookie Policy.
Security
We use technical and organisational measures to protect your personal information. These include encryption of data in transit and at rest, access controls that limit who within our organisation can view your data, two-factor authentication for account access, regular security assessments and monitoring for unauthorised access.
No system is completely without risk, but we take our responsibility to protect your data seriously and respond promptly to any security incidents.
If a data breach occurs that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals in accordance with the mandatory notification requirements under Part 7 of the Privacy Act 2020.
Your Rights Under the Privacy Act 2020
The Privacy Act 2020 gives you a number of rights in relation to your personal information.
You have the right to ask us what personal information we hold about you and to receive a copy of it. This is called a subject access request. We will respond within 20 working days, though we may extend this timeframe if the request is complex, and we will let you know if that is the case.
You have the right to request correction of any personal information we hold that is inaccurate, out of date, incomplete, misleading or given in breach of an information privacy principle.
You have the right to withdraw consent for processing that is based on your consent, such as receiving marketing emails.
You have the right to complain if you believe we have breached the Privacy Act 2020. We encourage you to contact us first so we can try to resolve the matter directly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner. Their contact details and online complaint form are available at privacy.org.nz.
To exercise any of these rights, contact us at support@rocket-riches-casino-nz.com or by post to Level 15, The Majestic Centre, 100 Willis Street, Wellington 6011, New Zealand. We may need to verify your identity before we can act on a request.
Children and Minors
Our services are strictly for people aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has registered or is using the site, we will close the account, refund any remaining balance in accordance with our terms, and delete the personal data as promptly as our legal obligations allow.
If you believe a person under 18 has registered on our site, please contact us at support@rocket-riches-casino-nz.com or call us on +64 4 511 8153.
Responsible Gambling and Sensitive Data
When you use our responsible gambling tools, such as deposit limits, session limits, cool-off periods or self-exclusion, we treat the information related to those choices as sensitive. It is used only for the purpose of giving effect to your requests and meeting our obligations under the Gambling Act 2003. It is not used for marketing or shared with third parties except where required by law.
If you self-exclude through an industry-wide exclusion scheme, we will share the minimum necessary information to register and enforce that exclusion.
Links to Third-Party Websites
Our website may contain links to external sites that we do not operate. We are not responsible for the privacy practices of those sites. If you follow a link to another website, we encourage you to read their privacy policy.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the website or by email. Continuing to use our services after a change takes effect means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, you can reach us by any of the following means.
Email: support@rocket-riches-casino-nz.com
Phone: +64 4 511 8153
Post: Level 15, The Majestic Centre, 100 Willis Street, Wellington 6011, New Zealand